Q: Shipping timing?
A: Please allow 5 to 8 business days for orders to be processed then 7 to 10 days for shipping!
As a result of COVID-19 there may be a shipping delay for some orders. We appreciate your patience while we keep our warehouse and shipping partners safe. Please allow some extra time for your order to arrive!
Q: Is the site secure with an SSL?
A: Good question! The main site doesn't have any transactional data or transfer of information, that is until you get to checkout. You will notice that when you get to checkout you'll be on a secure site via Shopify.com (our host and ecommerce system).
Q: Contact by phone?
A: Our support systems are setup in such a way that leverages technology in order to be absolutely sure we understand your questions and can answer them appropriately. If you have questions, please create a support ticket or shoot us a quick email to luxurahelp@gmail.com
Q: Return & refunds?
A: Yep, you may have noticed that we said we have 30 day return policy “no questions asked” and we meant it. So if whether you're looking for an exchange, in need of a replacement due to shipping damage or just straight calling for a return for refund
Q: My credit card won't work!
A: There could be a variety of reasons that your credit card isn't processing correctly, starting with an incorrect zip code or CVV number from the back of your card. Please make sure that you're using the most up to date and accurate info to ensure that the processing has the best opportunity to work.
If you're still having processing issues, it is likely that there is a compatibility issue with your browser and our website. We hate it when this happens but we're, unfortunately, unable to create our site to work with 100% of web browsers -- most of the time the issues are with versions of Internet Explorer. If you have access to another browser (i.e. Firefox, Chrome, Safari), please try that and if you don't, your smart phone should work as well.
